We have a simple five step ordering process for new designs to ensure our customers are happy every step of the way. We have actually completed this process in one day but we would usually expect there to be a few days lead time on an order. However, if your needs are more pressing then we will do our best to deliver to your schedule.

1. Initial customer enquiry. At this point we would ask you to attach any graphic files in jpeg, bmp or gif format or to supply hard copy material which might be in the format of a letter head, business card or drawing. We would strongly advise customers to be aware of copyright law and will refuse to reproduce any images that we know will infringe such, including the use of well known trademarks or brand names that the customer does not own or have a legal right to use.

You also need to decide on the article(s) to be embroidered including size, colour and the position of any embroidery on the article. We can help you sort this all out, advising you of the various alternatives and cost implications of each. We can supply pricelists and hardcopy catalogues to organisations who are using embroidered goods as ongoing fundraisers - please enquire

2. We will give you a firm quotation for supplying the completed goods according to your final specification - we can usually do this as soon as we receive any graphic material by Email/post.

3. Customer confirms order on receipt of quotation. You may be required to pay a deposit at this point and we will also advise you how quickly we can deliver following approval of design work

4. We will complete any digitising/design work and prepare a stitched sample for your approval . Following that approval we will confirm when we expect the goods to be ready for dispatch

5. Customer invoiced and goods dispatched on receipt of payment. Please note, we do supply organisations as far away as Scotland and Cornwall but orders that require shipment carry an additional tarriff, of about £6.95 on average, to cover postage and packing.